Having Trouble Logging In?
Login issues at 757k usually come down to one of a few things: a forgotten password, an email or mobile number entered incorrectly, or an account that has been temporarily locked after multiple failed login attempts. Here's how to work through the most common situations.
If you've forgotten your password, use the "Forgot password?" link on the login page. You'll be guided through a password reset process using your registered mobile number or email address. The reset link or code is sent to your registered contact details — make sure you check for it promptly as these links expire after a short time.
If you're not sure which mobile number or email address you registered with, try any number or address you regularly use for online accounts. If none of them work, contact the 757k support team at [email protected] and provide any details you remember from registration — they can help identify your account and guide you through the recovery process.
Account locked? Entering the wrong password multiple times in a row can temporarily lock your account for security reasons. If this happens, wait a short while before trying again or contact support directly. Do not attempt to create a new account — duplicate accounts are against the Terms and Conditions.
Logging In Through the 757k Mobile App
If you've downloaded the 757k app from the Download page, the login process is exactly the same as on the website. Enter your registered mobile number or email and your password. Once logged in, the app remembers your session so you don't have to re-enter your credentials every time, as long as you're using your own device with a screen lock enabled.
The app is available for Android and iOS. It's the recommended way to access your account for daily use — it's faster than the mobile browser, supports push notifications for bet settlements and promotions, and the interface is designed specifically for touch input. If you haven't downloaded it yet, the Download page has the current version and installation instructions.
Logging In on the Mobile Browser
If you prefer to use the 757k website through your mobile browser rather than the app, the login experience is the same. The website is mobile-responsive and works across Chrome, Safari, Firefox and other major browsers on Android and iOS. For the smoothest experience, keep your browser up to date and clear the cache if you encounter any unexpected display issues after logging in.
Staying Logged In Safely
The "Remember me" checkbox on the login page keeps you signed in on the current device for a set period, so you don't have to log in every time you open the site or app. This is fine to use on your own personal device with a screen lock. If you're using a shared device — a family computer, a borrowed phone or a public terminal — don't use this option. Always log out manually when you're done with your session.
If you've enabled "Remember me" on a device you no longer have access to, you can invalidate all active sessions by changing your password through the account settings. This logs out all devices and requires a fresh login with the new password.
Session tip: 757k sessions have an inactivity timeout for security purposes. If you leave your account open in a browser tab and come back much later, you may be asked to log in again. This is normal behaviour and not a sign of any issue with your account.
What to Do if You Suspect Unauthorised Access
If you log in and notice something unexpected — a transaction you didn't make, a bet you don't recognise, a deposit or withdrawal you didn't initiate — act immediately. Change your password straight away through account settings, then contact the 757k support team with details of what you've noticed. Include your registered mobile number or email and a description of the suspicious activity, and the support team will investigate and take appropriate action.
Unauthorised account access most commonly happens when a password has been reused across multiple platforms and one of those other platforms suffered a data breach. This is why keeping your 757k password unique is genuinely important, not just an arbitrary recommendation.
Your Account After a Responsible Gaming Break
If you previously set a cooling-off period and it has now ended, your account is accessible again through the normal login process. If you set a self-exclusion period and it has not yet expired, your account will not be accessible regardless of your login credentials — this is intentional. If you believe your self-exclusion period has ended but you're still unable to log in, contact support.
For players returning from a break of any kind, the Responsible Gaming page is worth reading before you start playing again — particularly the section on reviewing and resetting your deposit limits for the new period.